General User Frequently Asked Questions (FAQs)

General User Frequently Asked Questions (FAQs)

The following are some common questions that are related to this topic.

help How do I change my pool handle?
You can't! The only way is to rejoin the pool with your new pool handle and ask your pool admin to remove the original one. If picks are made, your pool admin will have to re-enter your picks under your new handle.
help I forgot my login credentials, what can I do?
Please use our Password Reset form to reset your password.
help How do I join a pool?
Click here to find out how.
help Can I join some sort of public pool?
We currently do not support the concept of private vs. public pools. All pools run through Office Pool Junkie are considered private, where you must have the pool password in order to join.
help Do I have to register a new user ID for each pool I join/create?
No, you only need to register one email address. Pool handles are then created for entries into pools.
help How do enter multiple entries in the same pool?
You must join distinct Pool Handles for each entry you want to enter. You can create new Pool Handles on the Manage My Handles page or when joining a pool.
help How do I disable the automated e-mail reminders?
To disable the automated e-mail reminders, uncheck the "Enable E-mail Reminders" checkbox on the Update My Profile page.
help I'd like to use a different e-mail address than the one I registered with. Is that possible?
Yes, simply update your e-mail address on the Update My Profile page. Next time you login, use the updated e-mail address.
help How do I change my password?
Use the Change My Password page to update your password.
help How do I contact my Pool Administrator?
To e-mail your Pool Administrator, click the corresponding "Contact Pool Administrator" icon on the My Pools page.
help Can I look at past pools that are now over?
Yes, click the Archived Pools tab on the My Pools page.
help How does the Paid status on My Pools change to "Yes"?
The Paid status on the My Pools page is controlled by the Pool Administrator. Once they record a paid entry fee, the status will update accordingly.
help Why can't I post to the Pool Message Board?
The Pool Message Board is a configurable option for the pool. If your Pool Administrator hasn't enabled it, you will not be able to post to it.
help Is the Pool Message Board moderated?
Only Pool Administrators can moderate Pool Message Boards. They can delete individual posts or entire topics. How they chose to moderate the Pool Message Board is completely up to them.
help Does the Pool Message Board support HTML tags?
No. We used to allow HTML tags to be used, but due to security and usability issues, that functionality has been removed.