Frequently Asked Questions (FAQs) from Users

The following are some common questions that are related to this topic.

How do I change my pool handle?

You can't! If you joined a pool using the wrong handle, rejoin the pool with a different handle and ask your pool admin to remove the original one. If picks are made, your pool admin will have to re-enter your picks under your new handle.

Why do I need to verify my email address?

In order to reduce the number of bounce-backs we get from emails sent from the site, we now require that your email is verified before we send email to it. The only exception is the password reset emails.

I am not receiving my password reset or verification email and checked my junk/spam folder. Where did it go?

For Hotmail or Outlook emails, please add our domain to your safe senders list:

  1. Log in to your inbox on
  2. Click the settings gear icon at the top right of your inbox.
  3. Click View all Outlook settings at the bottom of the pop-out menu.
  4. Go to Mail > Junk email.
  5. Under "Safe senders and domains", click "+ Add".
  6. Type "" in the box that appears and press Enter.
  7. Click Save at the bottom of the page.

For Cogeco emails, please add a filter for us:

  1. Visit
  2. Follow Steps 1 to 4.
  3. At step 5 type in "" as the name of the sender you wish to unblock (not block).
  4. At step 6, move the message (do not discard).

If you still have no luck, please contact us. We may be able to help figure out the problem.

My email address was verified and now it's not. What happened?

If we receive a bounce-back from your email for any reason, we will mark it as unverified. Please check that your email is still valid, your mailbox is not full, is on your whitelist, etc. If you would like to know the details of the bounce, contact us for details.

I forgot my login credentials, what can I do?

Please use our Forgotten Password form to reset your password.

How do I join a pool?

There are two ways you can join a pool:

  1. Using a Join Link: a link shared by the pool admin inviting people to join their pool.
  2. Using the Pool ID and Pool Password: the unique Pool ID and pool admin defined password.

Using either method, you will need an Office Pool Junkie account to join a pool. If you don't have an account, you must register to get one.

Can I join some sort of public pool?

We currently do not support the concept of private vs. public pools. All pools run through Office Pool Junkie are considered private, where you must have the pool password in order to join.

Do I have to register a new user ID for each pool I join/create?

No, you only need to register one email address. Pool handles are then created for entries into pools.

How do enter multiple entries in the same pool?

You must join distinct Pool Handles for each entry you want to enter. You can create new Pool Handles on the My Handles page or when joining a pool.

How do I disable automated e-mails?

To disable any automated e-mails, uncheck the appropriate checkbox on the My Profile page.

I'd like to use a different e-mail address than the one I registered with. Is that possible?

Yes, simply update your e-mail address on the My Profile page. Next time you login, use the updated e-mail address.

How do I change my password?

Use the My Password page to update your password.

How do I contact my Pool Administrator?

To e-mail your Pool Administrator, click the Contact Pool Administrator icon () on the My Pools page.

Can I look at past pools that are now over?

Yes, click the Archived Pools tab on the My Pools page.

How does the Paid status on My Pools change to "Yes"?

The Paid status on the My Pools page is controlled by the Pool Administrator. Once they record a paid entry fee, the status will update accordingly.

Why can't I post to the Pool Message Board?

The Pool Message Board is a configurable option for the pool. If your Pool Administrator hasn't enabled it, you will not be able to post to it.

Is the Pool Message Board moderated?

Only Pool Administrators can moderate Pool Message Boards. They can delete individual posts or entire topics. How they chose to moderate the Pool Message Board is completely up to them.

Does the Pool Message Board support HTML tags?

No. We used to allow HTML tags to be used, but due to security and usability issues, that functionality has been removed.